Welcome to HelloGov AI, LLC

Terms of Use

Effective: February 22, 2024

Updated: October 29, 2024

1. Introduction

Welcome to HelloGov AI, LLC (“HelloGov”), where we specialize in streamlining the process for your passport, travel visa, DMV title & registration, and immigration applications through an online platform and tools (the “Service”) and websites, including but not limited to www.hellogov.com, www.hellogov.ai and various subdomains (the “Websites”). Our Service is designed to make these often complex processes more accessible and efficient for you.

These User Terms of Use (“Terms”) are a binding legal contract between you and HellovGov and explain the rules governing your use of our Service and Websites. These Terms apply to you as a user of the Service. By accessing or using the Service and Websites, you acknowledge and agree to be bound by these Terms (as applicable) and confirm you have read and understand our Privacy Policy, Cookie Policy, and Refund Policy, which are incorporated by reference.

If you do not agree to these Terms, please do not access or use the Service or Websites.

We may revise these Terms from time to time by posting a modified version on our website. If, in HelloGov’s sole discretion, the modifications to these Terms are material, we will provide you with reasonable notice prior to the change taking effect, either by emailing the email address associated with your account or by alerting you through the Service and/or Websites. If you do not agree to or cannot comply with the modified Terms, you must stop using the Service and Websites. Unless otherwise stated elsewhere in these Terms or in our notice, the updated Terms will take effect upon their posting and will apply on a going-forward basis. Your continued use of the Service and Websites after any update to these Terms constitutes your acceptance of such changes.

2. Eligibility and Scope

To use the Service and Websites you must be, and you represent and warrant that you are, at least 18 years of age and competent to agree to these Terms. If the law where you reside requires that you must be older in order for HelloGov to lawfully provide the Service and Websites to you and use your personal data without parental consent, then you must be that older age.

If the representations in the preceding sentence are not true, or if HelloGov has previously prohibited you from accessing or using the Service and Websites, you may not access or use the Service and Websites.

3. Services Offered

At HelloGov AI, LLC, we understand the intricacies involved in dealing with government applications. We act as your agent, handling submissions for passports, visas, DMV paperwork, and immigration forms. It's important to note that while we facilitate these applications, the final decision rests with the respective government agencies. Our role is to ensure your applications are accurately and promptly submitted, but we cannot influence the outcome.

4. Responsibilities and Acknowledgment of HelloGov’s Limited Role

Our responsibility is to handle your documents with care and ensure they reach the right hands. However, we cannot control delays or errors caused by external couriers or inaccuracies in the information you provide. We urge all our clients to double-check their application materials for completeness and accuracy.

By engaging our services, you acknowledge that HelloGov AI, LLC acts as a facilitator and is not responsible for the final decision of any government entity. Our expertise lies in handling and expediting your applications, but the approval of passports, visas, and other documents is at the sole discretion of the respective authorities.

5. Account Registration and Use

5.1. Account Registration and Confidentiality

To access the Service and certain parts of our Websites, you must register for a HelloGov account by providing an email address and information about yourself. You agree to provide us with accurate, complete, and current registration information about yourself. It is your responsibility to ensure that any password or link that we provide you to access your account remains confidential and secure, and you agree that you will not allow others to access the Service using your HelloGov account. By registering, you agree that you are fully responsible for all activities that occur under your user name. We may assume that any communications we receive under your account have been made by you.

5.2. Unauthorized Account Use

You are responsible for notifying us at support@hellogov.com if you become aware of any unauthorized use of or access to your account. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account. HelloGov will not be liable for any loss, damages, liability, expenses or attorneys’ fees that you may incur as a result of someone else using your account or associated password, either with or without your knowledge and/or authorization, and regardless of whether you have advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses and attorneys’ fees incurred by HelloGov or a third party due to someone else using your account. In the event that you lose access to an account or otherwise request information about an account, HelloGov reserves the right in its sole discretion to request from you any verification it deems necessary before restoring access to or providing information about such account.

6. License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable right to access and use the Service and Websites only for your own use, and only in a manner that complies with these Terms and all legal requirements that apply to you or your use of the Service and Websites. HelloGov may revoke this license at any time, in its sole discretion.

7. Acceptable Use Policy

You acknowledge and agree to comply with these Terms, including the following rules regarding acceptable use of the Service and Websites (the “Acceptable Use Policy”).

7.1. Disruption of the Service

You may not:

• access, tamper with, or use non-public areas of the Service and Websites, HelloGov’s computer systems, or the technical delivery systems of HelloGov’s providers;
• probe, scan, or test the vulnerability of any system or network or circumvent any security measure;
• access or search the Service and Websites by any means other than HelloGov’s publicly supported interfaces (for example, “scraping”); or
• interfere with or disrupt, or attempt to interfere with or disrupt, our infrastructure or the access of any user, host or network, including, without limitation, by sending a virus, overloading, flooding, spamming, mail-bombing the Service and Websites, or by scripting the creation of User Content interferes with the Service and Websites; or
• prompt or otherwise attempt to use artificial intelligence (AI) models to act in a manner that violates these Terms or intentionally circumvents safety filters and functionality of the Service.

7.2. Misuse of the Service and Websites

You may not use the Service and Websites to carry out, promote or support:

• any disinformation, deception, or otherwise fraudulent activities;
• the impersonation of another person or entity or the misrepresentation of an affiliation with a person or entity (e.g., “spoofing”, “phishing”);
• activities that are defamatory, libelous or threatening, or otherwise constitute hate speech, harassment, or stalking;
• the violation of any law or the rights of others (including unlawful tracking, monitoring, and identification or the publishing or sharing of another person’s confidential or personal information without their express authorization and permission);
• for harm or abuse of a minor, including grooming and child sexual exploitation;
• the sending of unsolicited communications, promotions advertisements, or spam;
• the publishing or sharing of malicious content;
• the promotion or advertisement of products or services other than your own without appropriate authorization; or
• the development of services that compete with HelloGov;

7.3. User Content

You may not post any User Content on the Service or Websites (or otherwise make use of the Service or Websites) in a manner that:

• is deceptive, fraudulent, illegal, obscene, defamatory, disparaging, libelous, threatening, or pornographic (including child pornography, which, upon becoming aware of, we will remove and report to law enforcement, including the National Center for Missing and Exploited Children);
• suggests any content, information or other outputs generated by AI are human-generated;
• criticizes others based on their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or medical condition;
• contains viruses, bots, worms, or similar harmful materials;
• contains any information that you do not have a right to make available under law or any contractual or fiduciary duty; or
• could otherwise cause damage to HelloGov or any third party.

8. Artificial Intelligence

HelloGov uses artificial intelligence (AI) functionality in the form of an AI assistant to help guide you through the process. The AI tool is designed to simplify the process of applying for government documents and answering your questions.

Our AI is always learning, continuously improving and is programmed to offer suggestions on what government documents you need and how to correctly fill them out. You acknowledge that our AI is constantly evolving, so if it ever provides suggestions that are not ideal or correct, you acknowledge that this is part of the learning curve for the AI and you agree that HelloGov is not liable for this normal functioning of AI technology.

Each interaction helps our AI learn more about how best to assist you, enhancing its ability to provide accurate and helpful advice. Our AI offers guidance based on its training, but you acknowledge that it does not make decisions for you. You acknowledge that our AI is here to offer suggestions, but the final decisions are always in your hands, ensuring you stay in control and for which you are responsible.

You acknowledge that if you need more personalized advice or prefer human interaction, that you may get in touch with one of our human representatives. While our AI helps check for common errors, if you ever feel uncertain or have questions, you acknowledge that it is your responsibility to reach out and work with human representatives in preparing your applications.

You acknowledge that the suggestions and information provided by our AI do not constitute legal advice and should not be treated as such. You agree and acknowledge that for complex issues or legal concerns, you will consult with a professional. You acknowledge that our AI is designed to provide only general guidance and assist with common questions.

9. Acceptable Use Violations

If we reasonably believe a violation of this Acceptable Use Policy has occurred or may occur in the near future in a manner that may disrupt the Service or Websites for our Customers or other users, we may suspend or terminate your access to the Service and Websites, without any liability to us and in addition to any other remedies that may be available to us.

10. Proprietary Rights

HelloGov and its licensors exclusively own all right, title, and interest in and to all intellectual property rights in the Service and Websites.You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Service and Websites. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including without limitation rights in and to all applications and registrations relating to the Service and Websites shall, as between you and HelloGov, at all times be and remain the sole and exclusive property of HelloGov.

11. User Content and Feedback

11.1. User Content and Submissions on the Service

The Service allows you to provide information, text, files, and other materials (collectively, “User Content”). User Content submitted or otherwise made available to the Service is subject to the following terms.

11.2. Submission of User Content

By submitting User Content, you grant HelloGov a license to access, use, copy, reproduce, process, adapt, publish, transmit, and display that User Content, in order to provide the Service, and as permitted by HelloGov’s Privacy Policy, including if required to do so by law or in good faith to comply with legal process. We reserve the right to remove any User Content on the Service that violates these Terms or that is otherwise objectionable in HelloGov’s sole discretion.

11.3. Feedback

The Service and the Websites may have certain features that allow you to submit comments, information, and other materials (collectively, “Feedback”) to HelloGov, and/or share such Feedback with other users, or the public. If you submit Feedback, HelloGov may use such Feedback for any purpose without any compensation or obligation to you. We reserve the right to remove any Feedback posted in our public forums for any reason at our sole discretion.

11.4. User Content and Feedback Representations

You represent and warrant that you have all required rights to submit User Content and Feedback without violation or infringement of any third-party rights. You understand that HelloGov does not control, and is not responsible for, User Content or Feedback, and that by using the Service and/or Websites, you may be exposed to User Content or Feedback from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable.

12. Warranties, Disclaimer, and Limitation of Liability

THE SERVICE AND WEBSITES AND USER CONTENT, WHETHER PROVIDED BY HELLOGOV, ITS LICENSORS, ITS VENDORS OR ITS USERS, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THE SERVICE AND WEBSITES ARE PROVIDED “AS IS” WITHOUT WARRANTY, REPRESENTATION, CONDITION, OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. SPECIFICALLY, BUT WITHOUT LIMITATION, HELLOGOV DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THE SERVICE AND WEBSITES IS FREE OF ERRORS; (ii) THE FUNCTIONS OR FEATURES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF USER CONTENT) WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (iii) DEFECTS WILL BE CORRECTED, OR (iv) THE SERVICE AND WEBSITES OR THE SERVER(S) THAT MAKE THE SERVICE AND WEBSITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HELLOGOV DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE AND WEBSITES OR ANY WEBSITE FEATURED OR LINKED TO THROUGH THE SERVICE AND WEBSITES, AND HELLOGOV WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICE AND WEBSITES. HELLOGOV WILL NOT BE LIABLE FOR THE OFFENSIVE OR ILLEGAL CONDUCT OF ANY THIRD PARTY. YOU VOLUNTARILY ASSUME THE RISK OF HARM OR DAMAGE FROM THE FOREGOING. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND TO THE FULLEST EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL HELLOGOV OR ITS AFFILIATES, LICENSORS, VENDORS, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES), ARISING OUT OF OR IN CONNECTION WITH THE SERVICE AND WEBSITES, ANY MATERIALS, INFORMATION, OR RECOMMENDATIONS APPEARING ON THE SERVICE AND WEBSITES, OR ANY LINK PROVIDED ON THE SERVICE AND WEBSITES, WHETHER OR NOT HELLOGOV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, VIOLATION OF STATUTE, OR OTHERWISE. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN ANY EVENT, OUR AGGREGATE LIABILITY WILL NOT EXCEED $100.

Some countries and U.S. jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages such as above in this section 9. Accordingly, some of the above limitations may not apply to you.

13. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HELLOGOV, ITS AFFILIATES, AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, SHAREHOLDERS, CONTRACTORS, OR REPRESENTATIVES HARMLESS FROM AND AGAINST ANY CLAIM OR DEMAND, INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES, MADE IN CONNECTION WITH OR ARISING OUT OF YOUR USE OF THE SERVICE AND WEBSITES, YOUR CONNECTION TO THE SERVICE AND WEBSITES, YOUR VIOLATION OF THE TERMS, YOUR VIOLATION OF AN APPLICABLE LAW, YOUR SUBMISSION, POSTING, OR TRANSMISSION OF USER CONTENT TO THE SERVICE AND WEBSITES, AND/OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER INDIVIDUAL OR ENTITY. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF SUCH DISPUTES, AND IN ANY EVENT YOU WILL COOPERATE WITH US IN ASSERTING ANY AVAILABLE DEFENSES.

14. Third-Party Links, Services and Websites

The Service and Websites may include information and content provided by third parties, including links to third-party websites, resources, and/or goods and services. HelloGov is not responsible and will not be liable for any damages or losses caused by or relating to, (i) any content, advertising, products, or other materials on or available from such sites or resources, (ii) the availability of or any errors or omissions in such websites or resources, or (iii) any information handling practices or other business practices of the operators of such sites or resources. Your interactions with such third parties will be governed by the third parties’ own terms of service and privacy policies, and any other similar terms.

15. General Terms

15.1. Modifications to the Service

We reserve the right at any time to modify or discontinue, temporarily or permanently, the Service and Websites (or any part thereof), with or without notice. You agree that HelloGov shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service and Websites.

15.2. Controlling Law

These Terms will be governed by the laws of Florida notwithstanding its conflicts of law principles. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer’s country. This paragraph does not override those laws.

15.3. Initial Dispute Resolution

Most disputes can be resolved without resort to formal dispute resolution. If you take any issue with us or our Service, you agree that before taking any formal action, you will contact us at support@hellogov.com and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account). Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with HelloGov, and good faith negotiations shall be a condition to either party initiating a lawsuit.

15.4. No Waiver

The failure of HelloGov to exercise or enforce any right or remedy in these Terms does not waive that right or remedy. If any provision of these Terms is found to be invalid or unenforceable, the parties agree that the court should endeavor to give effect, to the maximum extent permitted by law, to the parties’ intentions as reflected in the provision, and the other provisions of these Terms will remain in full force and effect.

15.5. Third-Party Beneficiaries

You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Terms.

15.6. Entire Agreement

These Terms (and all terms and conditions incorporated herein) constitute the entire agreement between you and HelloGov, and supersede any prior agreements between you and HelloGov on the subject matter.

15.6. Miscellaneous

These Terms, and any rights or licenses granted hereunder, may not be assigned or delegated by you. These Terms, and any rights or licenses granted hereunder, may be assigned or delegated by HelloGov without restriction. These Terms bind and inure to the benefit of each party and the party’s successors and permitted assigns. These Terms may not be modified by an oral statement by a representative of HelloGov. No agency, partnership, joint venture or employee-employer relationship is intended or created by these Terms. You agree that any agreements made by and between you and us in electronic form are as legally binding as if made in physical written form. If you are using the Service and Websites for or on behalf of the U.S. government, your license rights do not exceed those granted to non-government consumers. The section titles in these Terms are for convenience only and have no legal or contractual effect. Any provision of these Terms that by its nature is reasonably intended to survive beyond their termination or expiration shall survive. Notwithstanding the generality of the foregoing, the following sections shall survive any termination or expiration of these Terms: Sections 1 (Introduction); 10 (Proprietary Rights); 11 (User Content and Feedback); 12 (Warranties, Disclaimer, and Limitation of Liability); 13 (Indemnification); 14 (Third-Party Links, Services and Websites) and 15 (General Terms).

16. Notices

We may deliver notice to you by email, posting a notice on the Service and Websites or any other method we choose and such notice will be effective on dispatch. If you give notice to us, it will be effective when received and you must use the following physical or email address: (1) HelloGov AI, LLC, 1111 Brickell Avenue, Floor 10, Miami, FL 33131. or (2) support@hellogov.com

17. Questions

If you have any questions about these Terms, please contact us at support@hellogov.com